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Privacy & GDPR

Privacy Policy

This page explains how Cassette Deck Service collects, uses, and protects your personal data, in accordance with the GDPR and Slovenian law.

1. Data Controller

The data controller for personal data collected via cassettedeck-service.com is Andrej Češarek, s.p. (trading as Cassette Deck Service), Sojerjeva 41, 1117 Ljubljana, Slovenia.

Email: info@cassettedeck-service.com  |  Phone: +386 41 304 777

2. What Data We Collect

When you contact us via the form, email, or phone, or place an order, we may collect:

  • first and last name,
  • address (for shipping/delivery),
  • email address,
  • phone number,
  • order/service details (device type, fault description, etc.).

With your consent, the website also uses analytics cookies (Google Analytics). Details are described in our separate Cookie Policy.

3. Purpose of Processing

  • carrying out the requested repair/restoration service or product sale,
  • communicating regarding an enquiry or order,
  • complying with legal obligations (e.g. issuing invoices),
  • improving the website (analytics, based on your consent).

4. Legal Basis for Processing

For orders/services: performance of a contract (Art. 6(1)(b) GDPR). For invoicing: legal obligation (Art. 6(1)(c) GDPR). For analytics cookies: your consent (Art. 6(1)(a) GDPR), withdrawable at any time via cookie settings.

5. Third-Party Processors and Recipients

  • Google (Google Maps – location display; Google Analytics – web analytics),
  • PayPal and Revolut (payment processing),
  • Pošta Slovenije and GLS (parcel delivery).

Some of these providers (e.g. Google, PayPal) may transfer data outside the European Economic Area, applying appropriate safeguards (e.g. EU Standard Contractual Clauses).

6. Data Retention

We retain personal data only for as long as necessary to complete the transaction or respond to your enquiry. Certain documents (e.g. invoices) must be retained longer where required by applicable accounting/tax law.

7. Your Rights

You have the right to access, correct, erase ("right to be forgotten"), restrict, or object to processing, data portability, and to withdraw consent. To exercise these rights, contact us at info@cassettedeck-service.com.

You may lodge a complaint with the Information Commissioner of the Republic of Slovenia (www.ip-rs.si).

8. Data Security and Changes

We apply appropriate technical and organizational measures to protect personal data. This policy may be updated from time to time; the current version is always published on this page.

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